This policy outlines how we handle bookings, consultations, and project scheduling at The SEO Specialist Kenya. We aim to make the process smooth and respectful of everyone's time.
1. Discovery Calls
We offer complimentary 30-minute discovery calls to understand your SEO needs and determine if we're a good fit. To book a discovery call:
- Submit your details through our website form or WhatsApp
- We'll respond within 24 hours (business days) with available times
- Calls are conducted via Google Meet, Zoom, or phone
Please come prepared with your website URL and a brief overview of your SEO goals.
2. Paid Consultations
For in-depth SEO consultations or strategy sessions:
- Duration: 1-2 hours depending on scope
- Payment: Full payment required before the session
- Preparation: We may request analytics access beforehand
- Deliverable: Recording and summary notes provided within 48 hours
3. Rescheduling
We understand that schedules change. Our rescheduling policy:
- Free Rescheduling: With 24+ hours notice
- Late Rescheduling: Less than 24 hours notice may incur a rebooking fee (KES 2,000) for paid consultations
- Limit: Maximum 2 reschedules per booking
To reschedule, contact us via WhatsApp or email as soon as possible.
4. Cancellation Policy
Discovery Calls (Free)
Please notify us if you need to cancel. No-shows without notice may affect future booking priority.
Paid Consultations
- 48+ hours notice: Full refund
- 24-48 hours notice: 50% refund or credit toward future session
- Less than 24 hours: No refund (credit may be issued at discretion)
- No-show: No refund
5. Project Kickoff
For SEO retainer or project work:
- Projects begin after proposal acceptance and initial payment
- Kickoff call is scheduled within 5 business days of payment
- Required access (analytics, website, etc.) should be provided before kickoff
- Delays in providing access may affect project timeline
6. Ongoing Meetings
For retainer clients, we schedule regular check-ins:
- Monthly review calls: Typically 30-45 minutes
- Scheduling: Recurring time slots for consistency
- Attendance: If you miss 2+ consecutive calls without notice, we'll pause work pending communication
7. Time Zones
We operate in East Africa Time (EAT, UTC+3). All meeting times are communicated in EAT unless otherwise specified. For international clients, we accommodate reasonable time differences.
8. Contact for Bookings
To book a consultation or discuss your project:
- WhatsApp: +254 704 043 466 (fastest response)
- Email: merokacollins@gmail.com
We typically respond within 24 hours on business days.